Shipping policy

On Purpose Hair & Co

At On Purpose Hair & Co, we are committed to delivering your products safely and efficiently. Please review our Shipping Policy below.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details.

Shipping Rates & Delivery Times

Shipping costs and delivery timelines are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Standard Shipping: 5–10 business days

  • Express Shipping: 2–5 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.

Domestic & International Shipping

We offer both domestic and international shipping.

For international orders:

  • Delivery times may vary depending on destination

  • Customs duties, taxes, or import fees are the responsibility of the customer

  • On Purpose Hair & Co is not responsible for delays caused by customs clearance

Shipping Confirmation & Tracking

Once your order is shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.

Incorrect Shipping Information

Please ensure all shipping information is accurate at checkout. On Purpose Hair & Co is not responsible for:

  • Delays due to incorrect or incomplete addresses

  • Lost packages due to incorrect customer information

Orders returned due to incorrect addresses may require additional shipping fees to be resent.

Lost, Stolen, or Damaged Packages

On Purpose Hair & Co is not responsible for lost or stolen packages once marked as delivered by the carrier.

If your package arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging so we can assist you.

Order Changes & Cancellations

Orders can only be modified or canceled within 12 hours of purchase. Once an order has been processed or shipped, changes are no longer possible.

Delays & Service Interruptions

Shipping times may be impacted by weather, holidays, carrier issues, or other events beyond our control. We appreciate your patience during such delays.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Email: terraf89@yahoo.com